At Ryzomart, we are committed to customer satisfaction. If you are not completely happy with your purchase, you may request a return or refund under the terms outlined below.
1. Return Window:
Return requests must be made within three (3) days of delivery. Requests beyond this timeframe will not be accepted.
2. Request Process:
Return or refund requests must be submitted through the dedicated link available in your order details page.
3. Shipping Charges:
For approved returns, the shipping cost of the original order and return pickup will be deducted from the refund amount.
4. Partner & Gateway Compliance:
Customers must adhere to the terms and policies of our logistics and payment partners:
5. Product-Specific Return Policy:
Some products may have specific return conditions or may be marked as non-returnable. These will be clearly mentioned on the respective product pages and will override the general return policy.
6. Non-Returnable Items:
Items labeled “No Return” are not eligible for return or refund under any condition, except in cases of delivery damage or product defect reported immediately upon delivery.
7. Return Condition:
Products must be returned in original condition, unused, and in their original packaging with all tags and accessories. Failure to comply may result in rejection of the return.
8. Refund Processing:
After successful inspection of returned goods, the refund (minus deductions) will be processed according to the payment gateway’s standard timeline.
9. Vendor Responsibility:
Products on Ryzomart may be sold and fulfilled directly by individual vendors or suppliers. These vendors may define their own return and refund terms, which will be displayed on the product page. Ryzomart is not liable for return refusals made in accordance with the vendor’s declared policy. However, our team may assist in dispute resolution where necessary.